BEYOND 360

  Introduction The field of customer service has evolved significantly in recent years, with artificial intelligence (AI) playing a pivotal role in transforming the way call centres  operate. One of the most notable advancements in this domain is the integration of AI chat bots  and virtual calling agents. These technologies have not only improved the efficiency and effectiveness of call centres  but also provided a glimpse into the future of customer support. In this article, we will explore the contemporary and futuristic roles of AI chat bots  and virtual calling agents in call centres . I. The Contemporary Landscape Enhanced Customer Support AI chat bots  and virtual calling agents have redefined the way businesses provide customer support. They can handle a wide range of customer queries and issues, offering immediate assistance. This means customers no longer have to wait in long queues or deal with human agents to resolve simple problem...

  The Past, Present and Future of HR Software Introduction Human Resource Management (HRM) has been an integral part of organizations for centuries, evolving continuously to meet the changing needs of the workforce. In the past few decades, HR software has played a pivotal role in transforming HR practices. This article delves into the history, current state, and future prospects of HR software. The Past: A Manual Era Before the advent of HR software, HR processes were predominantly manual and paper-based. HR personnel were responsible for managing employee records, payroll, benefits, and recruitment through cumbersome paperwork. This manual approach was not only time-consuming but also prone to errors and inefficiencies. The first notable HR software emerged in the 1980s, offering rudimentary functionalities for tasks like payroll processing and benefits administration. These early systems aimed to automate specific HR processes, but they were far from the comprehensive solu...

  Social Media and E-Activism: A Powerful Duo for Change Introduction In the 21st century, the emergence of social media platforms has transformed the way we communicate, share information, and engage with the world. Simultaneously, the rise of e-activism, or electronic activism, has revolutionized the way individuals and groups advocate for change, mobilize support, and raise awareness about pressing issues. This article explores the dynamic relationship between social media and e-activism, shedding light on their respective meanings and the pivotal role social media plays in fueling the e-activism movement. I. What is Social Media? Social media refers to online platforms and websites that enable users to create, share, and exchange information and ideas in virtual communities. These platforms are designed to facilitate interaction and collaboration among individuals and groups, often in real-time. Popular social media platforms include Facebook, Twitter, Instagram, LinkedIn, ...

  Contemporary HR Outsourcing and Future Trends In the dynamic landscape of the modern workplace, Human Resources (HR) outsourcing has evolved significantly over the years. This transformation is driven by the need for businesses to stay competitive, adapt to technological advancements, and navigate the complexities of a globalized workforce. In this blog post, we will explore the state of contemporary HR outsourcing and examine some of the emerging trends that are shaping its future. The Current State of HR Outsourcing HR outsourcing, commonly referred to as HRO, involves delegating certain HR functions to external service providers. It allows organizations to streamline their HR processes, reduce costs, and access specialized expertise. Here are some key aspects of contemporary HR outsourcing: Core vs. Non-Core Functions : Companies today are outsourcing a wide range of HR functions, including payroll processing, benefits administration, recruitment, employee onboarding, and ...